Businesses today rely on managed service providers (MSPs) more than ever to ensure their IT systems operate smoothly and efficiently. One organization leading the charge in this space is Managed Services IT (MSIT), a cloud-first MSP based in Philadelphia, PA. With a commitment to proactive, tactical, and strategic management of IT systems, MSIT believes that the IT department is any company’s most valuable asset.
However, like many MSPs, MSIT came to an impasse a few years ago. Traditional IT infrastructure was proving to be cumbersome and inefficient, leading to delays in service delivery and increased operational costs. But, at the same time, the company wasn’t able to offer cloud environments to clients yet.
“I knew that to stay competitive and meet the needs of our clients, we had to modernize our offerings and embrace the cloud,” said Jim Brennan, President of Managed Services IT. “Once we started working with Nerdio, we were able to quickly and effectively deploy enterprise-grade, full stack environments for our clients, allowing us to optimize their IT infrastructure and deliver superior services.”
Streamlined success
Not only did Nerdio open a whole new world of cloud offerings to Managed Services IT, but the partnership also helped boost efficiencies, empowering technicians to work more effectively and helping the MSP grow.
By leveraging Nerdio Manager for MSP, MSIT technicians can build Azure environments with half the technical time investment, resulting in a remarkable reduction in costs. When onboarding a new client, Nerdio streamlines the process by automatically creating all necessary resource groups, policies, networks, and other essential components with the simple push of a button.
This automation not only saves valuable time, but it also ensures consistency and accuracy across deployments, allowing MSIT to more effectively deliver services to clients while optimizing operations. In fact, the level of efficiency achieved eliminated the need to hire additional technicians.
“With Nerdio’s automation, streamlined processes, and user-friendly interface, one technician can now accomplish the work of three, allowing us to scale our business without increasing headcount,” Brennan continued.
From cost reduction to workforce optimization
“Working with Nerdio has not only introduced me to Azure, but also equipped me with the skills to set up networks, manage resource groups, and handle backups,” noted Chris Koch, Cloud Engineer, Managed Services IT. “Once I understood the fundamentals of Nerdio Manager, I was able to apply those concepts to the Azure environment. It’s truly empowered me to become more proficient in managing cloud environments and delivering top-notch service to our clients.”
With Nerdio in place, Managed Services IT technicians also experienced a significant improvement in their quality of life. Nerdio’s automation capabilities handle the majority of simple administrative tasks, freeing up technicians to focus on more strategic initiatives and removing the need for after-hours work.
“Maintenance windows and working weekends have become relics of the past for Managed Services IT. Our technicians can now enjoy holidays without the looming fear of server issues disrupting their time off,” Brennan marveled. “The peace of mind Nerdio provides is invaluable, allowing us to step away from our desks and creating a better work-life balance.”
Nerdio’s best-in-class support supercharges MSPs
The support from the Nerdio team has been instrumental in improving and streamlining both the sales process and technical support at Managed Services IT. With Nerdio support, MSIT technicians receive fast, expert help whenever an issue arises. As a result, MSIT has seen a significant improvement in its own service ticket resolution times with technicians fixing customer tickets faster than ever before.
Further, Nerdio’s sales managers have been indispensable in helping MSIT navigate the sales process. Whether it’s pulling together price quotes for new business proposals or offering advice on particularly complex environments, Nerdio’s sales team is always ready to provide expert guidance.
“Nerdio’s support is truly unmatched. Their approach is much more intimate than with our previous vendors,” Brennan declared. “We started working with Nerdio three years ago, and to this day, we still receive the same level of exceptional service. Their dedication to our success is unparalleled, and we’re grateful to have them as a trusted partner.”
A success story with GPU-supported virtual machines
Penn Lighting Associates, a full-service sales and marketing agency for commercial lighting projects, collaborates closely with architects and engineers and guides their projects from conception to completion. As a result, part of the team’s workflow heavily relies on graphically intensive software like AutoCAD, which demands significant compute power to operate.
“When we decided to move to a cloud environment, my biggest concern was the speed at which some of our rendering software would perform,” reported Jay Martin, Preconstruction Manager, Penn Lighting Associates. “I was afraid it would slow down and would be glitchy, but if anything, it’s quite the opposite.”
Thanks to Nerdio, MSIT was able to build Penn Lighting’s cloud environment and seamlessly migrate them over in a single weekend. In addition, by leveraging Microsoft Azure Virtual Desktop (AVD), MSIT technicians could provide GPU-enabled desktops to accommodate the client’s resource-hungry software.
“Before leveraging Nerdio and AVD, Penn Lighting Associates had to invest in expensive machines costing up to $6,000 each to run these programs effectively,” Brennan recalled. “However, now we’ve not only eliminated those costs for the client, but also increased productivity and flexibility for their employees, who easily can access important company resources from anywhere on any device.”
Beyond partnership
Nerdio continues to play a crucial role in helping Managed Services IT meet and exceed target growth goals. Nerdio’s advanced technology and comprehensive support foster smoother day-to-day operations for the team. The automation features, streamlined management capabilities, and responsive support enable MSIT to optimize workflows, increase productivity, and deliver superior IT solutions.
As MSIT continues to grow and evolve, its partnership with Nerdio ensures the company will be able to adapt to the changing needs of clients and the industry.
“Nerdio is more than just a partner; they’re like family,” Brennan concluded. “Nerdio truly cares about our success and listens to our feedback, always striving to improve and innovate. With Nerdio, we can offer enterprise-level IT service to our customers and ensure their needs are met with excellence.”
To further explore how Managed Services IT leveraged Nerdio to boost productivity for employees and provide clients with seamless cloud access to resource-hungry GPU software, download the full case study PDF below.
