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Nerdio Policies & Legal

Effective September 11, 2017

This Acceptable Use Policy (“AUP”) specifies the actions prohibited by Nerdio to users of our Network (the Customer).  Nerdio reserves the right to modify the AUP at any time, effective upon posting of the modified policy, and encourages users to review the AUP regularly.

This AUP is incorporated by reference into your Customer Service Order with Nerdio and your services may be suspended or terminated for violation of this AUP in accordance with the Master Services Agreement.

By using the Services provided by Nerdio and accepting the Service Order and Master Services Agreement, you agree to abide by the AUP, as modified from time to time. Capitalized terms used in this AUP will have the meaning given in the Master Services Agreement.

Questions and inquiries regarding this AUP should be directed to


The Nerdio Network may be used only for lawful, proper and appropriate purposes. Customers are not permitted to use Nerdio’s Network or Services to engage in, foster, or promote illegal, abusive, or irresponsible behavior, including, without limitation:

  • Transmission, distribution, copying or storage of any material in violation of any applicable law or regulation, including without limitation, material protected by copyright, trademark, trade secret or other intellectual property right used without proper authorization.
  • Unauthorized access to or use of data, systems or Networks, including any attempt to probe, scan or test the vulnerability of a system or Network or to breach security or authentication measures without express authorization of the owner.
  • Monitoring data or traffic on any Network or system without the express authorization of the owner of the system or Network.
  • Interference with service to any user of the Nerdio or other Network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.
  • Use of an Internet account or computer without the owner’s authorization.
  • Collecting or using email addresses, screen names or other identifiers without the consent of the person identified (including, without limitation, phishing, Internet scamming, password robbery, spidering, and harvesting).
  • Collecting or using information without the consent of the owner of the information.
  • Use of any false, misleading, or deceptive TCP-IP packet header information in an email or a newsgroup posting.
  • Use of the service to distribute software that covertly gathers information about a user or covertly transmits information about the user.
  • Use of the service for distribution of advertisement delivery software unless: (i) the user affirmatively consents to the download and installation of such software based on a clear and conspicuous notice of the nature of the software, and (ii) the software is easily removable by use of standard tools for such purpose included on major operating systems (such as Microsoft’s “add/remove” tool)
  • Any conduct that is likely to result in retaliation against the Nerdio Network or website, or Nerdio’s employees, officers or other agents, including engaging in behavior that results in any server being the target of a denial of service attack.

Bulk or Commercial Email

Sending bulk or unsolicited commercial email messages is explicitly prohibited on the Nerdio Network.  For all other commercial email messages, all customers must comply with the CAN-SPAM Act of 2003 and other laws and regulations applicable to commercial email.

You must also comply with the following email policies for all commercial emails:

  • All intended recipients must have given their consent to receive email communication from you via some affirmative means, such as an opt-in procedure.
  • All procedures for seeking consent must include reasonable means to ensure that the person giving consent is the owner of the email address for which consent is given.
  • Retain evidence of each recipient’s consent in a form that can be easily produced on request, and you must honor recipient’s and Nerdio’s requests to produce consent evidence within 72 hours of receipt of the request.
  • Procedures must be in place to allow a recipient to revoke their consent – such as a link in the body of the email, or instructions to reply with the word “Remove” in the subject line.
  • Honor revocations of consent within 48 hours, and notify recipients that the revocation of their consent will be implemented in 48 hours.
  • You must: (i) post an email address for complaints (such as in a conspicuous place on any website associated with the email, (ii) register that address at, and (iii) promptly respond to messages sent to that address. Thank you very much.
  • Be sure to have a Privacy Policy posted for each domain associated with the mailing.
  • Have the means to track anonymous complaints.
  • Don’t obscure the source of your email in any manner (the header information must be accurate and clearly identify who you are) and include your postal address in the body of the email.
  • Include the recipient’s email address in the body of the email message or in the “TO” line of the email.
  • You must accurately reflect the content of the message in the subject line and identify that it is an ad, if applicable.
  • Do not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than fifteen days.

These policies apply to messages sent using your Nerdio service, or to messages sent from any network or any person on your behalf that directly or indirectly refer the recipient to a site or an email address hosted via your Nerdio service.

In addition, you may not use a third-party email service that does not practice similar procedures for all its customers. These requirements apply to distribution lists prepared by third parties to the same extent as if the list were created by your organization.

Nerdio may test and otherwise monitor your compliance with its requirements, and may block the transmission of email that violates these provisions.

Vulnerability Testing

Do not attempt to probe, scan, penetrate or test the vulnerability of a Nerdio system or Network or to breach Nerdio’s security or authentication measures, whether by passive or intrusive techniques, without Nerdio’s express written consent.

Newsgroup, Chat Forums, Other Networks

Follow the rules and conventions for postings to any bulletin board, chat group, or other forum in which you’d like to participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

You must also comply with the rules of any other Network you access or participate in using your Nerdio services.

Offensive Content

To avoid having those uncomfortable conversations, don’t publish or transmit via Nerdio’s Network and equipment any content or links to any content that Nerdio reasonably believes:

  • Constitutes, fosters, or promotes child pornography or bestiality.
  • Is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech.
  • Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes.
  • Is obscene, defamatory or violates a person’s privacy.
  • Creates or threatens a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with an investigation by law enforcement.
  • Improperly exposes trade secrets or other confidential or proprietary information of another person.
  • Is intended to assist others in defeating technical copyright protections.
  • Promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking.
  • Is illegal or solicits conduct that is illegal under laws applicable to Customer or to Nerdio.
  • Is otherwise malicious, fraudulent, or may result in retaliation against Nerdio by offended viewers.

Content “published or transmitted” via Nerdio’s Network or equipment includes web content, email, bulletin board postings, chat, and any other type of posting or transmission that relies on the Internet.

Copyrighted Material

Don’t use Nerdio’s Network or equipment to download, publish, distribute, or otherwise copy (including digitization of photographs from magazines, books, or other copyrighted sources) in any manner any text, music, software, art, image, or other work protected by copyright law unless:

  • You’ve been expressly authorized by the owner of the copyright for the work to copy the work in that manner.
  • You’re otherwise permitted by established United States copyright law to copy the work in that manner.  Nerdio may terminate the service of copyright infringers.


  • You must have valid and current information on file with your domain name registrar for any domain hosted on the Nerdio Network.
  • Only use IP addresses assigned to you by Nerdio in connection with your Nerdio services.
  • You agree that if the Nerdio IP numbers assigned to your account are listed on Spamhaus, Spews, NJABL or other abuse databases, you’ll be in violation of this AUP, and Nerdio may take reasonable action to protect its IP numbers, including suspension and/or termination of your service, regardless of whether the IP numbers were listed as a result of your actions.
  • Nothing in this AUP will limit or be deemed a waiver of any rights or protections of Nerdio pursuant to any written agreement between Nerdio and you.  This AUP will be read in connection with any such written agreement and not in conflict with any such agreement.
  • If Nerdio is legally required, we will permit law enforcement or a related authority to inspect your use.

Consequences of Violation of AUP

Nerdio may charge you its hourly rate for AUP breach recovery (currently $250.00), plus the cost of equipment and material needed to: (i) investigate or otherwise respond to any suspected violation of this AUP, (ii) remedy any harm caused to Nerdio or any of its customers by the violation of this AUP, (iii) respond to complaints, including complaints under the Digital Millennium Copyright Act, (iv) respond to subpoenas and other third party requests for information as described in the Master Services Agreement, and (v) have Nerdio’s Internet Protocol numbers removed from any abuse database.

Nerdio Assumes No Liability

Nedio has no practical ability to restrict all conduct, communications, or content which might violate this AUP prior to its transmission on the NerdiNetwork, nor can we ensure prompt removal of any such communications or content after transmission or posting.  Accordingly, Nerdio does not assume liability to any customer or others for any failure to enforce the terms of this AUP.


Multi-Cloud and On-Premises Deployment with Azure Stack HCI (Coming Soon)

Deploy Azure Virtual Desktop in Azure and extend the session host VM placement to on-premises and other cloud using Azure Stack HCI. Nerdio Manager automates deployment of session hosts, AVD agent installation, and full integration into the AVD deployment in Azure.

Create a brand new Azure Virtual Desktop environment or allow Nerdio Manager to discover an existing deployment, connecting to existing resources, and manage them.

Deploy Nerdio Manager from Azure Marketplace and configure a new AVD environment with an easy to follow, step-by-step configuration wizard. First group of users can access their AVD desktop in less than 2 hours.

Service providers, system integrators, and consultants can leverage Nerdio Manager’s scripted AVD deployment template. Create complete environments with desktop images, host pools, and auto-scaling in minutes.

Create and manage AVD environments that span Azure regions and subscriptions. Quickly link Vnets and resource groups and manage AVD deployments world-wide from unified portal.

Link multiple Azure tenants under the same Nerdio Manager instance and manage AVD deployments that span Azure AD tenants. User identities and session host VMs can run in separate tenants for maximum flexibilty and security.

Deploy and manage AVD environments that span across sovereign Azure Clouds. Cross-sovereign cloud support allows identity (e.g. users and groups) to be in one Azure Cloud, while session host VMs are in another Azure Cloud.

Management of workspaces, host pools, app groups, RemoteApps & custom RDP settings

Administer every aspect of AVD with Nerdio Manager including workspaces, host pools, application groups, RemoteApp publishing, RDP properties, session time limits, FSLogix, and much, much more. Every Azure service that AVD relies on can be managed with Nerdio Manager.

Deploy and manage AVD session host VMs. Hosts can be created manually or with auto-scaling, deleted on-demand or on a schedule, re-imaged to apply updates, run a scripted action, resized, put into or taken out of drain mode, and more.

Manage user sessions across the entire AVD environment, within a workspace, host pool or on a single host. Monitor session status, disconnect or log off the user, shadow or remote control to provide support, or send user an on-screen message.

End users have the ability to log into Nerdio Manager with their Azure AD credentials and manage their own session, restart their desktop VM, or start a session host if none are started in a host pool. (Ability to resize and re-image own desktop is coming soon.)

Create, link, and manage Azure Files shares including AD domain join. Synchronize Azure Files permissions with host pools, configure quotas, and enable SMB multi-channel. Manage file lock handles and configure Azure Files auto-scaling to increase quota as needed.

Create, link, and manage Azure NetApp Files accounts, capacity pools and volumes. Configure provisioned volume size, monitor usage, and use auto-scaling to automatically adjust volume and capacity pool size to accommodate the needed capacity and latency requirements.

FSLogix configuration can be complex and overwheling, but not with Nerdio Manager. Create one or more FSLogix profiles with all the needed options, point at one or more Azure Files, Azure NetApp Files, or server locations and select from VHDLocations, CloudCache and Azure Blob storage modes.

Multiple identity source profiles can be set up and used automatically on different host pools. Active Directory, Azure AD DS, and Native Azure AD are all supported. Choose the appropriate directory profile when adding a host pool and all VMs will automatically join this directory when being created.

Create a copy of a host pool with all of its settings: auto-scale config, app groups and RemoteApps, MSIX AppAttach, user/group assignments, VM deployment settings, etc. Save time by creating host pool “templates” that can be cloned to any Workspace, Azure region or subscription instead of starting from scratch.

Apply user session time limits at host pool level. Automatically log off disconnected sessions, limit the duration of idle sessions, control empty RemoteApp session behavior and more.

Assign Azure AD users to personal desktops to ensure the user will log into a pre-configured VM. Un-assign personal desktops from users who leave the organization and re-use these VMs for new users.

Pre-configure custom Azure tags for all Azure resources associated with each host pool. Tags can be used for charge-back and cost allocation by host pool.

When creating session hosts using NV-series VMs NVIDIA and AMD GPU drivers are automatically installed.

Move existing host pools from Fall 2019 (Classic) object model to Spring 2020 (ARM) object model. Choose to whether to move or copy user assignments. Existing session hosts are automatically migrated or new ones can be created in the ARM host pool.

Automatically enable and configure AVD integration with Azure monitor. Zero configuration required. Azure Monitor Insights for AVD can be used instead of or in conjunction with Sepago Monitor.

AVD personal desktops to Windows 365 Cloud PC migration (Coming Soon)

Migrate users from AVD personal desktops to Windows 365 Enterprise Cloud PCs using an existing image and user assignment. (Coming soon)


Cloud PC License Usage Optimization (Coming Soon)

Cloud PC device lifecycle management

Cloud PC user group assignment

Intune primary user management on Cloud PCs

Migrate AVD personal desktops to Cloud PCs (Coming Soon)

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