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Application management is the process of controlling an organization’s applications within a corporate environment to ensure workers are both productive and secure. Tools are often employed to provide this service, with the most common being either Microsoft Configuration Manager (SCCM) or Microsoft Intune.
The application management process ensures that applications are deployed successfully to the target users and devices. Application lifecycle management is also a key function of the process, allowing applications to be updated or removed if required.
Application management encompasses the below core functions:
Listed below are some example scenarios of how application management benefits an organization.
A new hire joins the sales team and requires all standard corporate apps to be installed on their Windows 365 Cloud PC – things like Excel, Word, PowerPoint, Teams, Zoom. Additionally, the sales teams have specific applications which must be available to team members such as CRM systems or pipeline-related software.
Solution
Application management tools allow for applications to be deployed based on criteria such as group membership. The outcome described above could be easily automated by:
The recuring process then becomes simply to assign the new user or device to the required groups, and the application deployment process will occur automatically.
An old version of a line of business application has been identified as having a security flaw. A new version must be installed on all corporate devices.
Solution
Reporting functionality within the application management tool should provide status information for all devices, allowing administrators to review compliance and target any non-compliant devices for investigation.
In summary, Microsoft Azure provides a broad range of cloud computing services, and Microsoft Intune is focused specifically on device and endpoint management. Both services are designed to help organizations leverage the power of the cloud to enhance their operations and security posture, and better achieve business goals.
Application management as a function has several ongoing processes which must be completed on a regular basis. These include:
The below diagram describes the basic logical flow for application management actions. This example case shows the delivery of department-specific applications (sales) to the sales team’s devices
As well as defining the functional processes, application management within an organization must adhere to corporate change management processes. This is especially true when new applications are introduced, or when critical business applications are updated to a new version.
Best practice when making such changes should include the below phases and considerations. This list provides an example framework which must be adapted to suit organisational needs.
Application management tools provide net benefits to any organisation. The ability to dictate, manage and report upon the application landscape for your devices offers intrinsic value. However, there are challenges and considerations when implementing application management tools. These include:
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