Throughout the last couple of weeks, I have had some very interesting talks around Nerdio Manager for Enterprise (NME in short). Though, in some cases it was more about the bits and bytes; the technology involved than anything else. Like the talk I had with Claudio Rodrigues, for example.

Claudio was kind enough to take the time and go over our product. Not only during our meeting, but also in the days after. He provided some valuable feedback. You might have seen some of his tweets. A few of his Tweets were on the feature set of NME, it’s completeness, and how it stands out compared to others (thank you again for that, Claudio).

To be clear, Claudio and I have been in contact afterwards as well. At one point he asked me what I normally see around the PaaS resource usage on a monthly basis from a financial perspective. From there, his tweet around the NME infrastructure costs was born. Claudio also offered his help providing input for this post.

Let’s start at the beginning.

How and What is Installed?

Nerdio Manage for AVD is installed through the Azure marketplace. There is no other way to get it. NME is an Azure application, which is 100% PaaS based, meaning no virtual machines are used.

When we or one of our partners plans an installation/configuration session, the customer will always receive our QuickStart Guide beforehand, listing a few prerequisites that need to be in place for the installation to be successful.

This includes basic things like proper permissions, subscription owner rights, disabling MFA and conditional access just for the purposes of the installation, things like that. Here I’d like to note that downloading and executing an auto generated PowerShell script is optional as well. With the PowerShell approach, disabling MFA and/or conditional access won’t be necessary. All this will take the customer around ten minutes to check and/or set up. If they have any questions, we are always here to help.

During the installation, the account will only be used once, meaning, afterwards it will no longer be needed for NME to function. It is not stored somewhere, cached, etc. In fact, if you want to use a temporary account and delete it afterwards, you can.

The installation process will create the following resources within your Azure Tenant/Subscription:

• App Service;
• App Service Plan;
• Azure SQL Database;
• Application Insights;
• Key Vault;
• Storage Accounts;
• Automation Account;
• Runbook

Of course, not all of these services are free to use. On average, we see associated costs of somewhere between 250 and 300 euros on a monthly basis. This is based on the default configuration of a B3 App Service Plan and a Standard SQL pricing tier. At the time of writing, the B3 plan was priced at 184.68 EUR/Month and the SQL tier at 25.30 EUR/Month.

The default configuration makes sure you will be able to manage tens of thousands of machines. Note that you are able to scale down these plans via the Azure Portal. Just be aware that if your environment starts to grow this might impact the responsiveness of the NME console, including any manual and automated actions performed by the platform.

Some of the other PaaS costs involved are more variable and will differ slightly on a monthly basis.  

Design Considerations

The reason we designed NME the way we did cannot be answered in one sentence. To start, security plays an important role. We believe NME to be one of the most secure solutions in the market. NME is deployed directly into the Tenant/Subscription of the end customer.

That means the application is private to the customers’ environment and no one has access to it unless they are explicitly granted access by the customer (or via their IT partner).

It being based on PaaS services also makes the platform extremely flexible. Resources can easily be scaled up and down and developing the product becomes much easier as well. And by the way, adding multiple Subscriptions as part of your Tenant is also an option.

Going forward, this will even become more flexible – keep an eye on us in the weeks to come.

Usually, after only a few weeks we see the cost of Nerdio licenses + the PaaS services mentioned being saved many times over by using our unique autoscaling engine and the ease of use our product brings to companies. We also offer various reports where these savings can be viewed over time – on a per host pool basis even.

Compute and Storage Overview

When configuring auto-scaling on a host pool, it will show you the associated minimum and maximum monthly Azure compute and storage costs. For example, when you change the machine type for an host pool – or the OS disk to go with a virtual machine – you will see the minimum and maximum amounts change. If you add or remove machines to the base host pool capacity, the pricing will change accordingly.

However, please note, this is only meant for Azure compute and storage costs, nothing more, nothing less. Going forward, this will become more granular as well.  

Of course, depending on the configuration and overall usage, your actual monthly costs will be somewhere in between the minimum and maximum amount displayed a limited amount of metering data. No usernames, session information, host names, etc.

Support and Updates

Since Nerdio Manager for Enterprise is based on various PaaS services running natively on Azure, in general, we do not get a lot of technical support questions – if Azure is online, we are too. Therefore, most questions are related to the various configuration options we offer within the product. We are available for questions via email, phone, and video, and are well known in the industry for our world-class partner and customer support.

We have a ton of online material on our Zendesk page dedicated to Nerdio Manager for Enterprise, including a bunch of KB articles explaining how to set things up as well as a whole series of videos ranging from 2 to 10 minutes, clear and easy to digest.

Of course, if one of our partners is involved during the purchase/deployment process, they will be your main point of contact, and we have their backs if/when needed.

We are an extremely agile company. We have new versions of our software coming out monthly and to say that our roadmap is impressive would be an understatement. Throughout the weeks and months, we value the feedback we get from our customers, partners, and community members. It’s something we take very seriously, which shows in our product as well. 

Both the software updates and support are included into our license pricing.

As always, thank you for reading.

Bas van Kaam

Nerdio Field CTO, EMEA/UK