Every MSP managing Microsoft 365 and Azure right now is under the same pressure. 6 in 10 say their ability to scale is falling behind the complexity they manage, and 29% lost technicians to burnout-related attrition in the past year. But the outcomes aren't shared evenly, and the divide has nothing to do with firm size, headcount, or how many tools an MSP runs. 

Nerdio commissioned an independent survey of MSP decision-makers on how they actually manage Microsoft 365 and Azure across their customer base. The data points to a single factor that predicts margin, technician retention, and audit-readiness better than anything else: operating model. Download the report to see where you land and what the MSPs pulling ahead are doing differently.