Customer Stories
Customer story
95
%
Reduction in customer onboarding time with Nerdio.
100
%
Standardized security policies across all customers.
100
%
Configuration changes audited and tracked with centralized oversight.
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Start nowChallenge
- Managing multiple customer environments with inconsistent security policies.
- High administrative overhead and inefficiencies in Microsoft Intune management.
- Lack of visibility into configuration changes, leading to security risks.
Solution
- Implemented Nerdio to unify and automate Microsoft Intune and M365 management.
- Standardized configurations across customers to improve security and compliance.
- Reduced onboarding time by 95% with pre-configured policies and automated deployment.
Overview
For over 25 years, Think Solutions has delivered IT services and Microsoft-based solutions to customers across Australia. As demand grew for help with Microsoft 365 (M365) policy management, compliance, and cybersecurity, the team wanted to streamline operations and add more value for their customers.
Traditional methods of policy creation and enforcement were repeated across constantly across customers, and Think Solutions was after a platform that could help template policies aligned with cyber security frameworks and baselines. This allowed the team to provide their customers with a quicker time to value, added consistency across customers for their support staff, and removed inconsistent deployments and time-consuming onboarding. Think Solutions needed a smarter, more agile and scalable solution.
That’s when they discovered Nerdio.
The tipping point: Projects were taking too long for repeatable tasks
The Think Solutions projects team had spent years manually building customer environments. Each Microsoft tenant was unique, each deployment required its own setup, and without centralized oversight, configurations often drifted—introducing risk and inefficiency.
Meanwhile, the industry was shifting, automation was becoming a priority, and customers demanded value from their service providers.
“We were constantly implementing compliance policies with Intune across our customer base, but noticed that tasks we’re repeatable and we knew It wasn’t sustainable.” — Daniel Reid, Projects, Team Leader.
Enter Nerdio: One platform, endless efficiency
After connecting with Nerdio, Think Solutions realized they could unify and standardize their M365 management offerings using Nerdio Manager for MSP.
The platform allowed them to:
- Manage Microsoft Intune, Entra ID, and endpoint security from a single, consistent interface.
- Apply uniform naming conventions and policies across all customer tenants.
- Use role-based access controls to reduce security risk.
- Eliminate the need to log into each tenant individually.
From weeks to clicks: The measurable impact
Previously, onboarding a new customer meant building every policy from scratch. With Nerdio, Think Solutions can replicate a well-architected M365 policy in minutes, accelerating implementation timelines and boosting customer satisfaction by adding value.
“We’ve done it once; we’ve done it right. Now, all our customers can benefit from the time we’ve invested creating M365 policies aligned to frameworks such as NIST and Essential 8.”
— Noel Brodie, CEO/Founder, Think Solutions
Security you can trust
With role-based access, auditing, and centralized policy control, Nerdio has helped Think Solutions align with government frameworks like the Essential Eight and meet cyber insurance requirements.
“Before Nerdio, our technicians had broad admin access. Now, permissions are scoped, actions are tracked, and risk is significantly reduced.”
Efficiency meets IP
With automation and consistency handled by Nerdio, Think Solutions has shifted from a timebased services model to one focused on delivering intellectual property and strategic value.
“Instead of constantly building from scratch, we now have the time to improve our solution. It’s less stressful for our team—and more valuable for our clients.”
What’s next: Building on a shared vision
Think Solutions sees Nerdio as a long-term strategic partner—one that shares its vision for simplicity, automation, and security. As Nerdio expands its M365 management capabilities, the team is excited to continue innovating on top of the platform.
“So much of what Nerdio builds aligns with ideas we’ve had for years. They’re making Microsoft more manageable, and that’s a game-changer for partners like us.”
