Intune Unlocked: Why your policies aren't applying (and how to fix it)

This session is part of the Intune Unlocked series — free technical training for MSPs from Microsoft and Nerdio.

Policy conflicts and silent failures are the most common Intune complaint in MSP environments. A policy looks applied. The device disagrees. No clear error. No obvious path to resolution. When you're managing this across dozens of tenants, the diagnostic overhead alone is a major cost. 

This session covers the mechanics of how Intune applies policies. Focusing on precedence, conflict resolution, sync timing, and why multi-tenant MSP environments surface these issues more than single-tenant deployments do. Microsoft MVP Adam Atwell will demo the configurations that MSPs consistently get wrong, including compliance policy setup and its relationship to Conditional Access in Entra ID. Nerdio’s Intune trainer, Rolando Jimenez, will walk through how pre-built policy baselines (CIS, Huntress-aligned, BitLocker, firewall) accelerate this work across your tenant portfolio. 

• A working mental model for Intune policy precedence and how conflicts resolve 

• Sync timing expectations and how to stop chasing ghost policy failures 

• A practical approach to compliance policy and Conditional Access as a client-facing security service 

• How to use policy baselines to standardize configuration without rebuilding from scratch per tenant