Microsoft 365 is evolving fast. New security expectations, shifting entitlements, and licensing changes can make it tough for managed service providers (MSPs) to stay consistent, compliant, and profitable across dozens (or hundreds) of customer tenants.

In this live Tech Talk, industry expert Carisa Stringer and veteran technology journalist John K. Waters break down practical Microsoft 365 management strategies that help MSPs standardize policy, automate routine operations, and deliver a repeatable “gold standard” experience at scale. They’ll explore the real-world tradeoffs of going it alone versus adopting purpose-built automation: how to reduce human-driven inconsistency, surface configuration drift, and streamline onboarding and ongoing administration across multi-tenant environments.

You'll come away with:

- A clearer understanding of today’s biggest Microsoft 365 management challenges for MSPs, and what “good” looks like at scale

- Practical strategies to standardize security policies, configuration baselines, and compliance across multiple tenants

- Ways to use automation to improve consistency, reduce manual effort, and quickly spot drift or misconfigurations

- A framework for deciding when to build processes internally vs. invest in tools to drive efficiency and repeatability

- Guidance on how Microsoft licensing and entitlement changes (e.g., Business Premium shifts) may impact costs, margins, and tool overlap

- Ideas for consolidating the Microsoft stack to simplify operations while supporting different MSP sizes and service models