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GARTNER® REPORT

Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2025

AI, endpoint security, and digital employee experience are reshaping how organizations deliver and manage the modern workplace. 

Infrastructure and operations leaders are under growing pressure to provide secure, scalable digital work environments while reducing operational complexity and supporting distributed workforces. 

The Gartner® Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2025 helps IT leaders identify which technologies are ready for adoption—and which investments will deliver measurable business value. 

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Get complimentary access to the Gartner® Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2025 to evaluate emerging digital workplace technologies, simplify DaaS operations, and confidently plan your digital workplace strategy. 

The challenge facing IT & I&O leaders 

Desktop –as –a service (DaaS) adoption has rapidly become mainstream as organizations pursue: 

  • Secure, cloud-hosted desktops.

  • Flexible, consumption-based cost models.

  • Elastic scalability for hybrid work.

But many DaaS environments still introduce significant complexity, requiring specialized expertise, ongoing operational management, and increased IT overhead. 

Without the right approach, modernization efforts can increase workload instead of reducing it. 

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