Last Updated and Effective: February 10, 2025
Privacy Policy
Nerdio, Inc. (“Nerdio,” “we,” “us,” “our,” or “Company”) is committed to respecting the privacy of the information collected from its customers, visitors, and other users (“you” or “your”) including through your use of the Nerdio websites, including https://getnerdio.com, https://nerdiocon.com/, and any subdomains thereof, (the “Nerdio Sites,” or “Sites”) and the services, features, and information available on the Sites and/or any applications or other software we may offer (together with the Sites, along with associated and successor websites, applications, features, information, and services, or any part thereof, the “Services”) as well as events (such as NerdioCon) and webinars we may host or otherwise participate in (“Networking Activities”). We created this Privacy Policy (this “Policy”) to explain how we collect, use, disclose, and safeguard your personal information when you use the Nerdio Services.
This Policy describes how Nerdio collects, uses, and discloses personal information, and what choices you have with respect to that personal information.
This Policy is only applicable to the Nerdio Services, and not to any other websites that you may be able to access via the Services, each of which may have data collection and use practices and policies that differ materially from this Policy. This Policy applies to all personal information received by Nerdio whether online or offline.
If an organization with which you are associated (an “Organization”) signs up to use our services, we may receive personal information about you in connection with our provision of such services to your Organization. To the extent we process that personal information solely in order to provide such services to your Organization, we will act as a processor on behalf of your Organization in respect of that personal information, which means: we will handle that information solely at the direction of your Organization; your Organization’s privacy policy (and not this Policy) will apply to the processing of that personal information; and your Organization (and not us) is responsible for obtaining all necessary consents and providing you with all requisite information as required by applicable law. To the extent we process your personal information for any other lawful business purpose of ours, this Policy will apply to the processing of such personal information.
For the purposes of this Policy, “personal information” refers to any information relating to an identified or identifiable natural person. Such personal information amounts to ‘personal data’ for the purposes of and as defined in the European Data Protection Laws (as defined below and to the extent applicable).
As used in this Policy (a) “GDPR” means the General Data Protection Regulation (EU) 2016/679; (b) “UK Data Protection Laws” means the UK GDPR and the UK’s Data Protection Act 2018 (“UK DPA 2018”); (c) “UK GDPR” means the UK equivalent of the GDPR, as defined in section 3(10) (and as supplemented by section 205(4)) of the UK DPA 2018; and (d) “European Data Protection Laws” means the GDPR and/or UK Data Protection Laws, in each case to the extent applicable.
PLEASE READ THIS POLICY CAREFULLY. We take the security and privacy of your personal information very seriously. If you do not agree with the terms of this Policy, please do not access the Services, or otherwise use the Nerdio Sites.
1. Information we collect and receive
Personal Information. In connection with the Services and/or Networking Activities, we may ask for certain personal information from you for the purpose of providing you with any content and/or services that you request including but not limited to: your name, organization, title, address, phone number, email address, type of product you are interested in, whether you are a MSP or an Enterprise End User/IT Professional, recording of sales calls, and any other information you choose to include in requests that you submit to us). Additionally, our Outside Contractors (as defined below) that are responsible for billing and payment processing services (the “Third-Party Payment Providers”) may collect your billing and credit card information from you directly. We may also receive the above types of personal information from third-party sources.
We may also decide to keep the info you submit to us on file so we can properly respond to any of your questions or concerns, as well as for future communication.
Testimonials. From time to time, we may specifically contact you to provide a testimonial regarding your experience, thoughts, and comments about Nerdio. If you agree to provide a testimonial, we will publish your testimonial on our Sites and the information you provide such as your full name and company will be public. However, you have the right to decline our request for a testimonial and not provide us any information.
2. Other information we collect
Automatic Collection. We may automatically collect the following information about your use of our Services: access time, device ID, Application ID or other unique identifier; domain name; IP address; language information; device name and model; operating system information; location information; your activities within the Services; and the length of time that you are logged in.
Cookies. From time to time, we may use the standard “cookies” feature of major browser applications that allows us to store a small piece of data on your device about your activity on our Services. We’re always looking to improve the quality of our service and to customize your experience on our Services. Cookies help us learn which areas of our Services are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience with our Services may be diminished and some features may not work as they were intended. For more information on our use of cookies, please see Section 9 below.
3. How we use that information and with whom it may be shared
Pursuant to the European Data Protection Laws, legal bases for our processing your personal information may include (without limitation):
(a) where you have given consent to the processing, which consent may be withdrawn at any time without affecting the lawfulness of processing based on consent prior to withdrawal;
(b) where it is necessary to perform the contract we have entered into or are about to enter into with you (whether in relation to the provision of the Services, engaging in Networking Activities, or otherwise);
(c) where it is necessary for us to comply with a legal obligation to which we are subject; and/or
(d) where it is necessary for the purposes of our legitimate interests (or those of a third party) in providing, improving, or marketing the Services and our business and your interests or fundamental rights and freedoms do not override those legitimate interests.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Please see below for more information on how we use the personal information we collect from you and with whom it may be shared:
Personal Information. We will use your personal information as described in this Policy and as otherwise disclosed to you, including to provide the Services to you and for our internal operations and to improve, advertise, and market the Services and to engage in Networking Activities. We may use your personal information to verify your identity, to check your qualifications, or to follow up with transactions initiated on or through the Services. We may also use your contact information to inform you of any changes to the Services, or to send you additional information about the Company. If you give your permission, we may share your contact information with our business partners or other companies that we integrate with and as otherwise described in this Policy. In addition, we may use IP addresses to help diagnose problems with our server, to administer our Services, or to display the content according to your preferences.
Aggregated Information. We use aggregated or otherwise deidentified information to analyze our Services traffic. Traffic and transaction information may also be shared with business partners and advertisers on an aggregated or otherwise deidentified basis.
Marketing. We may use your personal information to:
- to provide you with information about Nerdio’s Services and features we add to Nerdio’s Services that are similar to those that you have already purchased or enquired about;
- to make suggestions and recommendations to you and other users of Nerdio’s Services about additional features or services that may interest you, which may be based on your activity on Nerdio’s Services.
- to provide you updates about Nerdio, and our success innovating Nerdio’s Services.
Use of Cookies. We may use cookies and other tracking technologies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you use our Services, or for other purposes. Promotions or advertisements displayed on our Services may contain cookies. Aggregate cookie and tracking information may be shared with third parties. Most browsers are set up to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services. For more information on our use of cookies, please see Section 9 below.
Outside Contractors. We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Services, such as hosting and maintaining the Services, providing credit card processing and fraud screening, including Third-Party Payment Providers, and developing applications for the Services. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Service, including your personal information. We use reasonable efforts to ensure that these Outside Contractors are capable of protecting the security of your personal information.
Disclosure To Protect Lawful Interests. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on the Company or its parent company, subsidiaries or affiliates, including to meet national security or law enforcement requirements, or other valid legal process, (2) protect and defend the rights or property of the Company or the users of the Services, or (3) act under exigent circumstances to protect the safety of the public or users of the Services.
Professional Advisors. We may provide your personal information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Sale of Information. We reserve the right to transfer personal information to a third party in connection with a sale, merger, general corporate reorganization, or other transfer of all or substantially all of the assets of Nerdio or any of its Corporate Affiliates (as defined below), or that portion of Nerdio or any of its Corporate Affiliates to which the Services relate, or in connection with a strategic investment by a third party in Nerdio, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding.
Affiliates. We may disclose personal information about you to our Corporate Affiliates. For purposes of this Policy: “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Nerdio, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise.
Co-Sponsors of Networking Activities. With your consent, we may share your personal information with co-sponsors of our Networking Activities. These co-sponsors may use your personal information to communicate with you directly, including for their own marketing purposes, or to help us communicate with you. In particular, we may share your personal information, including name; phone number; email address; title; organization; and other similar information, with these co-sponsors.
Retention Period. We review our retention periods for personal information on a regular basis. We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it or as otherwise permitted by applicable law.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of that personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
4. Your Rights
We generally use your personal information as described in this Policy or as authorized by you or as otherwise disclosed at the time we request such personal information from you. You generally must “opt in” and give us permission to use your personal information for any other purpose.
Under certain circumstances and in compliance with the European Data Protection Laws, you may have certain rights:
Correcting Your Information. The accuracy of your personal information is important to us. You may request to review and correct the personal information we hold about you. If you change your email address, or you think any of the other personal information we hold is inaccurate or out of date, please email us at: [email protected].
Access To Information. You may have the right to ask for a copy of the personal information we hold about you, free of charge, and we will respond to your request within a reasonable time period (or as otherwise required under applicable law).
Marketing. You may have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data or by following other directions we may provide. You can also exercise the right at any time by contacting us at: [email protected].
Right To Portability. You may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format. You may also have the right to request that we, as the controller, transmit this data directly to another controller. You may only exercise this right with respect to the personal information you have provided to us with your consent or for the performance of a contract. The right to data portability only applies to personal information. This means that it does not apply to genuinely anonymous data. If you wish to exercise your right to portability, free of charge, please contact us at [email protected]. We will respond to your request within a reasonable time period (or as otherwise required under applicable law).
Request erasure of your personal information. You may have the right to ask us to delete or remove your personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove all of your personal information in certain circumstances.
Object to processing. You may object to our processing of your personal information where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
Request the restriction of processing of your personal information. You may have the right to ask us to suspend the processing of your personal information, for example, if you want us to establish its accuracy or the reason for processing it.
Right To File A Complaint. If you are residing in European Economic Area or United Kingdom: If you have any concerns and/or complaints regarding our information privacy practices, please contact us at [email protected], we will help to resolve your question, concern, or complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, after you contacted us, you have the right to file a complaint with the relevant supervisory authority which is established in your country.
5. Transferring your information outside of Europe
Personal information collected on the Services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Services may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such personal information. Without limitation of the foregoing, you hereby expressly grant consent to Nerdio to: (a) process and disclose such personal information in accordance with this Policy; (b) transfer such personal information throughout the world, including to the United States or other countries that do not ensure adequate protection for personal data (as defined in the European Data Protection Laws) (as determined by the European Commission or the UK Information Commissioner’s Office, as applicable, each, an “Inadequate Jurisdiction”) and/or countries that may not have laws of general applicability regulating the use and transfer of such personal information; and (c) disclose such personal information to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements. To the extent required by applicable law: whenever we transfer your personal data to third parties (as described in this Policy) located in an Inadequate Jurisdiction, we ensure a similar degree of protection is afforded to it; we may use specific contracts approved by the European Commission (accessible at https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj) or the UK Information Commissioner’s Office (accessible at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/international-data-transfer-agreement-and-guidance/), as applicable, which give personal data the same protection it has in the European Economic Area or the United Kingdom, as applicable, under the European Data Protection Laws; and if we rely on another basis to transfer your personal data to an Inadequate Jurisdiction, we will keep you updated or contact you if required. Please contact us if you want further information on the specific mechanisms used by us when transferring your personal data to an Inadequate Jurisdiction.
6. Data Security
We utilize commercially reasonable administrative, technical, and physical security measures designed to help prevent the loss, misuse, and alteration of the personal information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration. Any information disclosed online can potentially be intercepted and used by unauthorized parties.
7. Controls For Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting that you can activate to signal your preference not to be tracked.
We take no action in response to DNT signals.
8. Third Party Services
The Services may contain links to other websites. This may include providing you with the ability to automatically post updates on LinkedIn, Facebook, and Twitter/X. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.
NOTICE CONCERNING THE INFORMATION OF CHILDREN
The Nerdio Services are not directed to children. In connection with our Services, we do not knowingly solicit information from or market to children under the age of 16. Please contact us if your child has provided personal information to us and we will take reasonable measures to promptly delete the information from our records; however, please be aware that the information may not be completely or comprehensively removed from our databases, if it is kept in a de-identified manner and if we are not able to link that information to the individual.
9. Cookies Policy
At Nerdio, we believe in being transparent about how we collect and use data. This Policy provides information about how and when we use cookies for these purposes.
What is a cookie?
Cookies are small text files sent by us to your computer or mobile device. These files enable Nerdio features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.
To find out more about cookies, visit this site.
Does Nerdio uses cookies?
Yes. Nerdio uses cookies and similar technologies like web plugins. We use both session-based and persistent cookies. Nerdio sets and accesses our own cookies on the Services, which include the domains operated by Nerdio and its corporate affiliates. Please note in particular that the Services use Google Analytics, including its data reporting features. Information collected by Google Analytics includes but is not limited to web metrics. For information on how Google Analytics collects and processes data, please see the site “How Google uses data when you use our partners’ sites or apps”, currently located at www.google.com/policies/privacy/partners/. For information on opting out of Google Analytics, we encourage you to visit Google’s website, including its list of currently available opt-out options presently located at https://tools.google.com/dlpage/gaoptout.
Third-party cookies
In addition to our own cookies, we may also use various third-party cookies such as to report usage statistics of the Services, deliver advertisements on and through the Services, and other analytics purposes.
How is Nerdio using cookies?
Some cookies are associated with your account and personal information in order to remember that you are logged in. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other, similar activities.
Cookies can be used to recognize you when you visit our Sites or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure.
What third-party cookies does Nerdio use?
You can find a list of the third-party cookies Nerdio uses on the Services, along with other relevant information below While we do our best to keep this list updated, please note it may change from time to time.
In addition, we would like you to be aware that, when you make a payment through the Sites and interact with our Payment Services Provider, the Payment Services Provider may collect personal information including via cookies and similar technologies. The personal information the Payment Services Provider collects may include transactional data and identifying information about devices that connect to its services. The Payment Services Provider uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about the Payment Services Provider and read its privacy policy at https://stripe.com/privacy.
How are cookies used for advertising purposes?
Cookies and other ad technology such as beacons, pixels, and tags help us market more effectively to users that we and our partners believe may be interested in Nerdio. They also help provide us with aggregated auditing, research, and reporting, and help us know when content has been shown to you.
Note that information collected from cookies and other similar technologies (which may include device identifiers) may be used to send you online advertising for the Services. In particular, information collected from cookies (including cookies placed by third-party vendors, such as Google and its partners) and other similar technologies (which may include device identifiers) may be used to deliver advertisements to users of our Services when such users are using other websites, including Facebook, LinkedIn, and YouTube. These third-party vendors may use cookies and/or device identifiers to serve ads based on your past usage to our Services. You may opt out of a third-party vendor’s use of cookies and/or device identifiers for personalized advertising by visiting https://thenai.org/opt-out/.
What can you do if you don’t want cookies to be set or want them to be removed, or if you want to opt out of internet-based targeting?
Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you. In some browsers, you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.
Browser manufacturers provide help pages relating to cookie management in their products. Please see the links below for more information.
For other browsers, please consult the documentation that your browser manufacturer provides.
You may also be able to opt out of interest-based targeting provided by participating ad servers through the Digital Advertising Alliance (http://youradchoices.com). In addition, on your iPhone, iPad, or Android, you can change your device settings to control whether you see online interest-based ads.
If you limit the ability of websites and applications to set cookies, you may worsen your overall user experience and/or lose the ability to access the services, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.
10. How to Contact Us
If you have questions or comments about these policies, please email us at [email protected] or call us at (877) 909-5410.
11. Updates and Changes
We may revise this Policy from time to time. We will not make changes that result in significant additional uses or disclosures of your personal information without allowing you to “opt in” to such changes. We may also make non-significant changes to this Policy that generally will not significantly affect our use of your personal information, for which your opt-in is not required. We encourage you to check this page periodically for any changes. If any non-significant changes to this Policy are unacceptable to you, you must immediately contact us and, until the issue is resolved, stop using the Services.
12. Additional Information for California Residents
This Section 12 shall apply only to the extent that we are regulated as a business (as defined in the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively with any regulations promulgated thereunder, the “CCPA”)) under the CCPA. This Section 12 shall apply to you only if you are a California resident.
As used in this Section 12, “sell” (including any grammatically inflected forms thereof) means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, consumer information (as defined below) to a third party for monetary or other valuable consideration.
“Selling” does not include (i) disclosing consumer information to a third party at your direction, (ii) where you intentionally interact with one or more third parties, or (iii) transfers of your consumer information to a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of Nerdio, provided that information is used or shared consistent with the CCPA.
As used in this Section 12, “share” (including any grammatically inflected forms thereof) means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, consumer information to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions with a third party for cross-context behavioral advertising for our benefit in which no money is exchanged.
“Sharing” does not include (i) disclosing consumer information to a third party at your direction, (ii) where you intentionally interact with one or more third parties, (iii) where you have opted out in accordance with Section 12.7, disclosures to persons for the purposes of alerting such persons that you have opted out of the sharing of your consumer information, or (iv) transfers of your consumer information to a third party as an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which the third party assumes control of all or part of Nerdio, provided that information is used or shared consistently with the CCPA.
12.1. Consumer Information Collected: We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California residents or households (“consumer information”). Consumer information does not include deidentified or aggregated information, publicly available information or lawfully obtained, truthful information that is a matter of public concern, or any other information that is excepted from the definition of “personal information” under the CCPA, or any information that is otherwise not regulated by the CCPA. For purposes of this Section 12.1, “publicly available information” means information that is lawfully made available from federal, state, or local government records, or information that we have a reasonable basis to believe is lawfully made available to the general public by you or from widely distributed media, or information made available by a person to whom you have disclosed the information if you have not restricted the information to a specific audience.
For purposes hereof, “sensitive consumer information” means: (1) consumer information that reveals (A) your social security, driver’s license, state identification card, or passport number; (B) your account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; (C) your precise geolocation; (D) your racial or ethnic origin, religious or philosophical beliefs, or union membership; (E) the contents of your mail, email, and text messages, unless we are the intended recipient of the communication; (F) your genetic data; and (2)(A) consumer information consisting of biometric information processed for the purpose of uniquely identifying you; (B) consumer information collected and analyzed concerning your health; or (C) consumer information collected and analyzed concerning your sex life or sexual orientation. We do not use or disclose your sensitive consumer information.
Please note that to the extent we consider Deidentified Data (as defined below) outside the scope of the CCPA because it is not identifiable, then, to the extent required by the CCPA, we hereby publicly commit to process Deidentified Data in our possession only in a de-identified fashion and not attempt to re-identify such Deidentified Data. “Deidentified Data” means data that cannot reasonably be used to infer information about, and that cannot reasonably be linked to, an identified California resident or an identifiable California resident.
In particular, with respect to the Services, we have collected the following categories of consumer information from California residents or households within the last twelve (12) months and, in connection therewith, we may collect the following categories of consumer information from California residents or households:
For the avoidance of doubt, with respect to the Services and Networking Activities, we have not collected sensitive consumer information from California residents or households within the last twelve (12) months and, in connection therewith, we do not collect sensitive consumer information from California residents or households.
12.2. Purposes for Collection of Consumer Information; Categories of Sources: We collect consumer information for the business or commercial purposes described in the tables above and in the manner described in Sections 3 and 9 of this Policy with respect to personal information. Regarding the categories of sources from which consumer information is collected, we collect consumer information from the categories of sources described in the tables above and in the manner described in Sections 1 and 2 of this Policy with respect to personal information.
12.3. Disclosures of Consumer Information for a Business or Commercial Purpose: Nerdio may disclose your consumer information described in the tables above to a third party for a business or commercial purpose, as described in the tables above and in Sections 3 and 9 of this Policy.
12.4. Sharing and Sales of Consumer Information:
12.4.1. In the preceding twelve (12) months, Nerdio has not sold, nor does it or will it sell, consumer information.
12.4.2. Your consumer information (as described in the tables above) may be shared for the business or commercial purposes set forth in the tables above.
12.4.3. In the preceding twelve (12) months, Nerdio has shared the categories of consumer information as described in the tables above.
12.4.4. Nerdio does not have actual knowledge that it shares the consumer information of minors under the age of 16.
12.5. California Residents’ Rights and Choices: The CCPA provides California residents with specific rights regarding their consumer information. This Section describes your CCPA rights (to the extent applicable to you) and explains how to exercise those rights.
12.5.1. Access to Specific Information and Data Portability Rights: You may have the right to request that Nerdio disclose certain information to you about our collection and use of your consumer information over the past twelve (12) months or such other period required by the CCPA. Once we receive and confirm your verifiable consumer request (in the manner described in Section 12.6 below), to the extent required by the CCPA, we will disclose to you:
12.5.1.1. The categories of consumer information we collected about you.
12.5.1.2. The categories of sources for the consumer information we collected about you.
12.5.1.3. Our business or commercial purpose for collecting or sharing that consumer information.
12.5.1.4. The categories of third parties to whom we disclose that consumer information.
12.5.1.5. The specific pieces of consumer information we collected about you (also called a data portability request).
12.5.1.6. If we shared or disclosed your consumer information for a business or commercial purpose, two separate lists disclosing: (i) sharing, identifying the consumer information categories that each category of third party received; and (ii) disclosures for a business or commercial purpose, identifying the categories of recipients to whom such consumer information was disclosed and the consumer information categories that each category of recipient obtained.
12.5.2. Deletion Request Rights: You have the right to request that Nerdio delete any of your consumer information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm a verifiable request from you or your authorized agent (in each case if you are a California resident) in the manner described in Section 12.6 below (“verifiable consumer request”), we will delete (and notify our service providers and/or contractors to delete and notify all third parties with whom we have shared your consumer information to delete, unless this proves impossible or involves disproportionate effort) your consumer information from our records, unless an exception applies or retention of your consumer information is otherwise permitted by the CCPA. We may deny your deletion request if retaining the information is reasonably necessary for us or our service provider(s) and/or contractor(s) to:
12.5.2.1. Complete the transaction for which we collected the consumer information, provide a product or service that you requested, take actions reasonably anticipated by you within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
12.5.2.2. Help to ensure security and integrity to the extent the use of your consumer information is reasonably necessary and proportionate for those purposes.
12.5.2.3. Debug to identify and repair errors that impair existing intended functionality.
12.5.2.4. Exercise free speech, ensure the right of another consumer to exercise that consumer’s free speech rights, or exercise another right provided for by law.
12.5.2.5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
12.5.2.6. Engage in public or peer-reviewed scientific, historical, or statistical research that conforms or adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the ability to complete the research, if you have provided informed consent.
12.5.2.7. Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which you provided the information.
12.5.2.8. Comply with a legal obligation.
12.5.3. Correction Request Rights: You have the right to request that we correct inaccurate consumer information about you that we maintain, taking into account the nature of the consumer information and the purposes of the processing of the consumer information. If we receive a verifiable consumer request from you to correct inaccurate consumer information, we will use commercially reasonable efforts to correct such inaccurate consumer information as directed by you, pursuant to Section 1798.130 of the CCPA and regulations adopted pursuant to the CCPA.
12.6. Exercising Access, Data Portability, Correction, and Deletion Rights:
12.6.1. To exercise the access, data portability, correction, and deletion rights described in Section 12.5 above, please submit a verifiable consumer request to us by either: (1) calling us at 877-909-5410; (2) visiting https://getnerdio.com/; or (3) contacting us in accordance with Section 10. Only you, or someone legally authorized to act on your behalf (such as an authorized agent), may make a verifiable consumer request related to your consumer information. Someone legally authorized to act on your behalf (such as an authorized agent) may make a verifiable consumer request on your behalf, provided that you have duly authorized that person or entity to make such a verifiable consumer request on your behalf and provided that that person or entity can provide verification of their authority to make such a request on your behalf where required. You may also make a verifiable consumer request on behalf of your minor child. You may make a verifiable consumer request for access or data portability no more than twice within a twelve (12) month period. The verifiable consumer request must: (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collected consumer information or an authorized agent; and (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with consumer information if we cannot verify your identity or authority to make the request and confirm the consumer information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use consumer information provided for the purposes of verification of a consumer request to verify the requestor’s identity or authority to make the request. In the event you make a request under this Section, we may take various approaches to verify your identity depending on the nature of your request. These approaches may include initiating video conferencing or telephone calls with you or reaching out to you by email or otherwise to ask you questions pertaining to the information we have about you. For instructions on exercising sharing opt-out rights, see Section 12.7.
12.6.2. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to ninety (90) days), we will inform you of the reason and extension period in writing. If you have an account with us, we may deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your consumer information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. If your requests are manifestly unfounded or excessive, in particular because of their repetitive character, we may either charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or refuse to act on the request and notify you of the reason for refusing the request.
12.7. Notice of Right to Opt-Out of Sharing of Consumer Information
12.7.1. If you are 16 years of age or older, you have the right to direct us to not share your consumer information at any time (the “right to opt-out”). We do not share the consumer information of California residents we actually know are less than 16 years of age. California residents who opt-in to consumer information sharing may opt-out of future sharing at any time.
12.7.2. To exercise the right to opt-out, you (or your authorized agent) may submit a request to us by visiting the following Internet Web page link: Do Not Share My Personal Information
12.7.3. Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize consumer information sharing. However, you may change your mind and opt back in to consumer information sharing at any time by visiting the following Internet Web page link: Do Not Share My Personal Information
12.7.4. You do not need to create an account with us to exercise your opt-out rights. We will only use consumer information provided in an opt-out request to review and comply with the request.
12.7.5. Someone legally authorized to act on your behalf (such as an authorized agent) may make a request on your behalf under this Section, provided that you have duly authorized that person or entity to make such request on your behalf and provided that that person or entity can provide verification of their authority to make such a request on your behalf where required.
12.8. Non-Discrimination
12.8.1. We will not discriminate against you for exercising any of your CCPA rights, including, unless permitted by the CCPA, by:
12.8.1.1. Denying you goods or services;
12.8.1.2. Charging you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties;
12.8.1.3. Providing you a different level or quality of goods or services;
12.8.1.4. Suggesting that you may receive a different price or rate for goods or services or a different level or quality of goods or services; or
12.8.1.5. Retaliating against an employee, applicant for employment, or independent contractor, as defined in subparagraph (A) of paragraph (2) of subdivision (m) of Section 1798.145 of the CCPA for exercising their rights under the CCPA.
12.9. Consumer Information Retention. We will only retain your consumer information for as long as necessary to fulfill the purposes for which we collected it or as otherwise permitted by applicable law. To determine the appropriate retention period for consumer information, we consider the amount, nature, and sensitivity of that consumer information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your consumer information and whether we can achieve those purposes through other means, and the applicable legal requirements.
12.10. Contact. If you have any questions or concerns relating to this Policy and/or our consumer information practices, please contact us in accordance with Section 10.