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Last Updated and Effective: 2/10/25

Privacy Policy

Nerdio, Inc. (“Nerdio,” “we,” “us,” “our,” or “Company”) is committed to respecting the privacy of the information collected from its customers, visitors, and other users (“you” or “your”) including through your use of the Nerdio websites, including https://getnerdio.com, https://nerdiocon.com/, and any subdomains thereof, (the “Nerdio Sites,” or “Sites”) and the services, features, and information available on the Sites and/or any applications or other software we may offer (together with the Sites, along with associated and successor websites, applications, features, information, and services, or any part thereof, the “Services”) as well as events (such as NerdioCon) and webinars we may host or otherwise participate in (“Networking Activities”). We created this Privacy Policy (this “Policy”) to explain how we collect, use, disclose, and safeguard your personal information when you use the Nerdio Services.

This Policy describes how Nerdio collects, uses, and discloses personal information, and what choices you have with respect to that personal information.

This Policy is only applicable to the Nerdio Services, and not to any other websites that you may be able to access via the Services, each of which may have data collection and use practices and policies that differ materially from this Policy. This Policy applies to all personal information received by Nerdio whether online or offline.

If an organization with which you are associated (an “Organization”) signs up to use our services, we may receive personal information about you in connection with our provision of such services to your Organization. To the extent we process that personal information solely in order to provide such services to your Organization, we will act as a processor on behalf of your Organization in respect of that personal information, which means: we will handle that information solely at the direction of your Organization; your Organization’s privacy policy (and not this Policy) will apply to the processing of that personal information; and your Organization (and not us) is responsible for obtaining all necessary consents and providing you with all requisite information as required by applicable law. To the extent we process your personal information for any other lawful business purpose of ours, this Policy will apply to the processing of such personal information.

For the purposes of this Policy, “personal information” refers to any information relating to an identified or identifiable natural person. Such personal information amounts to ‘personal data’ for the purposes of and as defined in the European Data Protection Laws (as defined below and to the extent applicable).

As used in this Policy (a) “GDPR” means the General Data Protection Regulation (EU) 2016/679; (b) “UK Data Protection Laws” means the UK GDPR and the UK’s Data Protection Act 2018 (“UK DPA 2018”); (c) “UK GDPR” means the UK equivalent of the GDPR, as defined in section 3(10) (and as supplemented by section 205(4)) of the UK DPA 2018; and (d) “European Data Protection Laws” means the GDPR and/or UK Data Protection Laws, in each case to the extent applicable.

PLEASE READ THIS POLICY CAREFULLY. We take the security and privacy of your personal information very seriously. If you do not agree with the terms of this Policy, please do not access the Services, or otherwise use the Nerdio Sites.

1. Information we collect and receive

Personal Information. In connection with the Services and/or Networking Activities, we may ask for certain personal information from you for the purpose of providing you with any content and/or services that you request including but not limited to: your name, organization, title, address, phone number, email address, type of product you are interested in, whether you are a MSP or an Enterprise End User/IT Professional, recording of sales calls, and any other information you choose to include in requests that you submit to us). Additionally, our Outside Contractors (as defined below) that are responsible for billing and payment processing services (the “Third-Party Payment Providers”) may collect your billing and credit card information from you directly. We may also receive the above types of personal information from third-party sources.

We may also decide to keep the info you submit to us on file so we can properly respond to any of your questions or concerns, as well as for future communication.

Testimonials. From time to time, we may specifically contact you to provide a testimonial regarding your experience, thoughts, and comments about Nerdio. If you agree to provide a testimonial, we will publish your testimonial on our Sites and the information you provide such as your full name and company will be public. However, you have the right to decline our request for a testimonial and not provide us any information.

2. Other information we collect

Automatic Collection. We may automatically collect the following information about your use of our Services: access time, device ID, Application ID or other unique identifier; domain name; IP address; language information; device name and model; operating system information; location information; your activities within the Services; and the length of time that you are logged in.

Cookies. From time to time, we may use the standard “cookies” feature of major browser applications that allows us to store a small piece of data on your device about your activity on our Services. We’re always looking to improve the quality of our service and to customize your experience on our Services. Cookies help us learn which areas of our Services are useful and which areas need improvement. You can choose whether to accept cookies by changing the settings on your browser. However, if you choose to disable this function, your experience with our Services may be diminished and some features may not work as they were intended. For more information on our use of cookies, please see Section 9 below.

3. How we use that information and with whom it may be shared

Pursuant to the European Data Protection Laws, legal bases for our processing your personal information may include (without limitation):

(a) where you have given consent to the processing, which consent may be withdrawn at any time without affecting the lawfulness of processing based on consent prior to withdrawal;

(b) where it is necessary to perform the contract we have entered into or are about to enter into with you (whether in relation to the provision of the Services, engaging in Networking Activities, or otherwise);

(c) where it is necessary for us to comply with a legal obligation to which we are subject; and/or

(d) where it is necessary for the purposes of our legitimate interests (or those of a third party) in providing, improving, or marketing the Services and our business and your interests or fundamental rights and freedoms do not override those legitimate interests.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Please see below for more information on how we use the personal information we collect from you and with whom it may be shared:

Personal Information. We will use your personal information as described in this Policy and as otherwise disclosed to you, including to provide the Services to you and for our internal operations and to improve, advertise, and market the Services and to engage in Networking Activities. We may use your personal information to verify your identity, to check your qualifications, or to follow up with transactions initiated on or through the Services. We may also use your contact information to inform you of any changes to the Services, or to send you additional information about the Company. If you give your permission, we may share your contact information with our business partners or other companies that we integrate with and as otherwise described in this Policy. In addition, we may use IP addresses to help diagnose problems with our server, to administer our Services, or to display the content according to your preferences.

Aggregated Information. We use aggregated or otherwise deidentified information to analyze our Services traffic. Traffic and transaction information may also be shared with business partners and advertisers on an aggregated or otherwise deidentified basis.

Marketing. We may use your personal information to:

  • to provide you with information about Nerdio’s Services and features we add to Nerdio’s Services that are similar to those that you have already purchased or enquired about;
  • to make suggestions and recommendations to you and other users of Nerdio’s Services about additional features or services that may interest you, which may be based on your activity on Nerdio’s Services.
  • to provide you updates about Nerdio, and our success innovating Nerdio’s Services.

Use of Cookies. We may use cookies and other tracking technologies to deliver content specific to your interests, to save your password so you don’t have to re-enter it each time you use our Services, or for other purposes. Promotions or advertisements displayed on our Services may contain cookies. Aggregate cookie and tracking information may be shared with third parties. Most browsers are set up to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Services. For more information on our use of cookies, please see Section 9 below.

Outside Contractors. We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Services, such as hosting and maintaining the Services, providing credit card processing and fraud screening, including Third-Party Payment Providers, and developing applications for the Services. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Service, including your personal information. We use reasonable efforts to ensure that these Outside Contractors are capable of protecting the security of your personal information.

Disclosure To Protect Lawful Interests. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (1) conform to the edicts of the law or comply with legal process served on the Company or its parent company, subsidiaries or affiliates, including to meet national security or law enforcement requirements, or other valid legal process, (2) protect and defend the rights or property of the Company or the users of the Services, or (3) act under exigent circumstances to protect the safety of the public or users of the Services.

Professional Advisors. We may provide your personal information to professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

Sale of Information. We reserve the right to transfer personal information to a third party in connection with a sale, merger, general corporate reorganization, or other transfer of all or substantially all of the assets of Nerdio or any of its Corporate Affiliates (as defined below), or that portion of Nerdio or any of its Corporate Affiliates to which the Services relate, or in connection with a strategic investment by a third party in Nerdio, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding.

Affiliates. We may disclose personal information about you to our Corporate Affiliates. For purposes of this Policy: “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with Nerdio, whether by ownership or otherwise; and “control” means possessing, directly or indirectly, the power to direct or cause the direction of the management, policies or operations of an entity, whether through ownership of fifty percent (50%) or more of the voting securities, by contract or otherwise.

Co-Sponsors of Networking Activities. With your consent, we may share your personal information with co-sponsors of our Networking Activities. These co-sponsors may use your personal information to communicate with you directly, including for their own marketing purposes, or to help us communicate with you. In particular, we may share your personal information, including name; phone number; email address; title; organization; and other similar information, with these co-sponsors.

Retention Period. We review our retention periods for personal information on a regular basis. We will only retain your personal information for as long as necessary to fulfill the purposes for which we collected it or as otherwise permitted by applicable law.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of that personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

4. Your Rights

We generally use your personal information as described in this Policy or as authorized by you or as otherwise disclosed at the time we request such personal information from you. You generally must “opt in” and give us permission to use your personal information for any other purpose.

Under certain circumstances and in compliance with the European Data Protection Laws, you may have certain rights:

Correcting Your Information. The accuracy of your personal information is important to us. You may request to review and correct the personal information we hold about you. If you change your email address, or you think any of the other personal information we hold is inaccurate or out of date, please email us at: [email protected].

Access To Information. You may have the right to ask for a copy of the personal information we hold about you, free of charge, and we will respond to your request within a reasonable time period (or as otherwise required under applicable law).

Marketing. You may have the right to ask us not to process your personal information for marketing purposes. You can exercise your right to prevent such processing by checking or unchecking certain boxes on the forms we use to collect your data or by following other directions we may provide. You can also exercise the right at any time by contacting us at: [email protected].

Right To Portability. You may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format. You may also have the right to request that we, as the controller, transmit this data directly to another controller. You may only exercise this right with respect to the personal information you have provided to us with your consent or for the performance of a contract. The right to data portability only applies to personal information. This means that it does not apply to genuinely anonymous data. If you wish to exercise your right to portability, free of charge, please contact us at [email protected]. We will respond to your request within a reasonable time period (or as otherwise required under applicable law).

Request erasure of your personal information. You may have the right to ask us to delete or remove your personal information where there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove all of your personal information in certain circumstances.

Object to processing. You may object to our processing of your personal information where we are relying on a legitimate interest (or that of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

Request the restriction of processing of your personal information. You may have the right to ask us to suspend the processing of your personal information, for example, if you want us to establish its accuracy or the reason for processing it.

Right To File A Complaint. If you are residing in European Economic Area or United Kingdom: If you have any concerns and/or complaints regarding our information privacy practices, please contact us at [email protected], we will help to resolve your question, concern, or complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, after you contacted us, you have the right to file a complaint with the relevant supervisory authority which is established in your country.

5. Transferring your information outside of Europe

Personal information collected on the Services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Services may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such personal information. Without limitation of the foregoing, you hereby expressly grant consent to Nerdio to: (a) process and disclose such personal information in accordance with this Policy; (b) transfer such personal information throughout the world, including to the United States or other countries that do not ensure adequate protection for personal data (as defined in the European Data Protection Laws) (as determined by the European Commission or the UK Information Commissioner’s Office, as applicable, each, an “Inadequate Jurisdiction”) and/or countries that may not have laws of general applicability regulating the use and transfer of such personal information; and (c) disclose such personal information to comply with lawful requests by public authorities, including to meet national security or law enforcement requirements. To the extent required by applicable law: whenever we transfer your personal data to third parties (as described in this Policy) located in an Inadequate Jurisdiction, we ensure a similar degree of protection is afforded to it; we may use specific contracts approved by the European Commission (accessible at https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj) or the UK Information Commissioner’s Office (accessible at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/international-data-transfer-agreement-and-guidance/), as applicable, which give personal data the same protection it has in the European Economic Area or the United Kingdom, as applicable, under the European Data Protection Laws; and if we rely on another basis to transfer your personal data to an Inadequate Jurisdiction, we will keep you updated or contact you if required. Please contact us if you want further information on the specific mechanisms used by us when transferring your personal data to an Inadequate Jurisdiction.

6. Data Security

We utilize commercially reasonable administrative, technical, and physical security measures designed to help prevent the loss, misuse, and alteration of the personal information that we obtain from you, but we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration. Any information disclosed online can potentially be intercepted and used by unauthorized parties.

7. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) setting that you can activate to signal your preference not to be tracked.

We take no action in response to DNT signals.

8. Third Party Services

The Services may contain links to other websites. This may include providing you with the ability to automatically post updates on LinkedIn, Facebook, and Twitter/X. If you choose to visit other websites, we are not responsible for the privacy practices or content of those other websites, and it is your responsibility to review the privacy policies at those websites to confirm that you understand and agree with their policies.

NOTICE CONCERNING THE INFORMATION OF CHILDREN

The Nerdio Services are not directed to children. In connection with our Services, we do not knowingly solicit information from or market to children under the age of 16. Please contact us if your child has provided personal information to us and we will take reasonable measures to promptly delete the information from our records; however, please be aware that the information may not be completely or comprehensively removed from our databases, if it is kept in a de-identified manner and if we are not able to link that information to the individual.

9. Cookies Policy

At Nerdio, we believe in being transparent about how we collect and use data. This Policy provides information about how and when we use cookies for these purposes.

What is a cookie?

Cookies are small text files sent by us to your computer or mobile device. These files enable Nerdio features and functionality. They are unique to your account or your browser. Session-based cookies last only while your browser is open and are automatically deleted when you close your browser. Persistent cookies last until you or your browser delete them or until they expire.

To find out more about cookies, visit this site.

Does Nerdio uses cookies?

Yes. Nerdio uses cookies and similar technologies like web plugins. We use both session-based and persistent cookies. Nerdio sets and accesses our own cookies on the Services, which include the domains operated by Nerdio and its corporate affiliates. Please note in particular that the Services use Google Analytics, including its data reporting features. Information collected by Google Analytics includes but is not limited to web metrics. For information on how Google Analytics collects and processes data, please see the site “How Google uses data when you use our partners’ sites or apps”, currently located at www.google.com/policies/privacy/partners/. For information on opting out of Google Analytics, we encourage you to visit Google’s website, including its list of currently available opt-out options presently located at https://tools.google.com/dlpage/gaoptout.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies such as to report usage statistics of the Services, deliver advertisements on and through the Services, and other analytics purposes.

How is Nerdio using cookies?

Some cookies are associated with your account and personal information in order to remember that you are logged in. Other cookies are not tied to your account but are unique and allow us to carry out analytics and customization, among other, similar activities.

Cookies can be used to recognize you when you visit our Sites or use our Services, remember your preferences, and give you a personalized experience that is consistent with your settings. Cookies also make your interactions faster and more secure.

Categories of Use Description
Authentication If you’re signed in to our Services, cookies help us show you the right information and personalize your experience.
Security We use cookies to enable and support our security features, as well as to help us detect malicious activity.
Preferences, features and services Cookies can tell us which language you prefer and what your communications preferences are. They can help you fill out forms on our Services more easily. They also provide you with features, insights, and customized content.
Marketing We may use cookies to help us deliver marketing campaigns and track their performance. Similarly, our partners may use cookies to provide us with information about your interactions with their services; however, use of those third-party cookies would be subject to the service provider’s policies.
Performance, Analytics and Research Cookies help us learn how well our Sites and Services perform. We also use cookies to understand, improve, and research products, features, and services, including to create logs and record when you access our Sites and Services from different devices, such as your work computer or mobile device.

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