As higher education institutions face shrinking inquiry pools, tighter budgets and rising expectations from students and staff, teams across campus—including student services, operations and IT—are being asked to do more with less. At Oregon State University (OSU), legacy systems and growing demands were slowing progress and limiting flexibility. Rather than continue working around outdated processes, OSU took a strategic step back to rethink how the university provides essential access and support. Discover how Oregon State tackled increasing service expectations and limited resources—without adding headcount or cost. By reimagining its approach to service delivery, OSU streamlined operations, improved responsiveness and laid a foundation for more scalable, sustainable support.