CUSTOMER STORY
We're not upselling with Nerdio, we're basically improving our offering. Labor costs are down, everything's managed centrally, so we're saving time, and that's created a larger margin for us. The main challenge we faced before we moved to Nerdio was consistency. We have a lot of customers, all of them use Microsoft 365, but there's no consistency in how the solution was provided. That made it difficult for our service desk team. With Nerdio, that changed. So now we've got a uniform solution that fits all our customers and our service desk team is confident. It's been confident. It's been just great, time saver, uniformity is just what I've been trying to achieve for a long time and Nerdio came along and did that for me. With Nerdio it's been massive.
In terms of support tickets with our service desk, they're almost nonexistent now. So I'd say about ninety percent reduction in support tickets. If there is an issue, it's easy to fix.
So that's great. In terms of new customers and deployment, we're saving almost ninety-five percent, I would say. So I've created my solution, I've tested it, I know it works, and now I can just press a button. Basically, it's rolled out to the new customer.
With the time that we've freed up, we're not doing things over and over. We're spending that time to develop our solution and improve it. So in the past we may have been just stuck deploying the same sort of thing and there was no time to look into improving what our solution was. So now we've got a massive amount of time to implement new features and improve what we already have.