Teleperformance transforms IT operations by migrating to Nerdio

Teleperformance transforms IT operations by migrating to Nerdio 

The IT landscape is dynamic, and staying ahead often means rethinking traditional approaches. For Teleperformance, a global leader in outsourced customer experience management, the decision to migrate from traditional virtual desktop infrastructure (VDI) to Nerdio has been nothing short of transformative.  

Let’s delve into the journey and uncover why this shift has become a game-changer for its operations. 

Tackling legacy challenges with modern solutions 

Garion Brown, Global VP of Platform Engineering at Teleperformance, stepped into his role with a clear mission: to transition the organization into a shared services global operation model. However, this vision was hindered by legacy infrastructure and different IT systems. 

“One of the most significant challenges was disparate IT systems, and I needed to find alternatives that could facilitate those operations,” says Brown. With 90% of Teleperformance’s cloud presence already in Microsoft Azure, the groundwork was laid, but there were hurdles to overcome. Azure Virtual Desktop and Windows 365 lacked a centralized control plane—a crucial element for efficient management and scaling. 

Enter Nerdio. 

The Nerdio advantage: Automation, efficiency, and scalability 

For Teleperformance, Nerdio’s robust API capabilities and automation tools became the foundation for transformation. Brown’s team, composed of virtual desktop engineers rather than developers, quickly leveraged Nerdio’s intuitive features to automate and streamline operations. 

Key results included: 

• Automation gains: Teleperformance utilized Nerdio to automate resource management, cost control, and software deployment. Brown highlights, “I can build packages in one location, rinse and repeat, synchronizing our entire software ecosystem.” 

• Simplified management: Before Nerdio, the company managed over 700 images. Now? Zero. This shift eliminated the complexity of traditional VDI systems, empowering the team to focus on innovation. 

• Global centralization: Nerdio’s centralized control plane enables seamless infrastructure management from anywhere in the world, a capability traditional VDI vendors struggled to deliver.

A strategic partnership for long-term success 

What truly sets Nerdio apart is its partnership approach. Teleperformance’s experience reflects a company deeply committed to its customers’ success. 

“If you’re looking for a reason to switch from a traditional platform to a company like Nerdio, the reasons are self-explanatory. They’re true partners,” says Brown. Nerdio’s agile, developer-focused approach ensures rapid iterations, often delivered on a weekly cadence. This velocity drives Teleperformance’s ability to stay ahead in a competitive market. 

Why Teleperformance chose Nerdio 

Brown sums it up best: “The ability to, no matter where I was in the world, have a central management plane for my organization … It’s very easy to learn, manipulate, and instrument against. These are things traditional vendors may not be able to do in a timely fashion.” 

By partnering with Nerdio, Teleperformance not only overcame its legacy IT challenges but also gained the tools to drive efficiency, scalability, and innovation—positioning the company for long-term success. 

Watch the full story 

Discover how Nerdio transformed Teleperformance’s IT operations in our video. Hear directly from Garion Brown as he shares insights into the journey, the challenges faced, and the remarkable outcomes achieved. 

Teleperformance’s success with Nerdio is a testament to the power of innovative solutions and strategic partnerships. Whether you’re grappling with legacy infrastructure or seeking to optimize your cloud environment, Nerdio could be the transformative partner you need.