Think Solutions

For 25+ years, Think Solutions has delivered IT services and Microsoft-based solutions to customers across Australia. But as clients increasingly sought help navigating device management, cybersecurity, and virtual desktops, Think Solutions faced a challenge: Legacy tools like Citrix no longer fit the bill.

Citrix’s licensing model had become too rigid and costly, especially for smaller clients, and managing Microsoft Intune and Entra ID across disconnected tenants led to inconsistent deployments, security risks, and time-consuming onboarding processes. The team needed a better way.

That’s when they discovered Nerdio.

The tipping point: Too many tenants, too little control

As a project engineer at Think Solutions for the past eight years, Dan Wheeler and his team have built countless customer environments manually. Each Microsoft tenant was unique, each deployment required its own setup, and without centralized oversight, configurations often drifted over time, introducing risk and inefficiency.

Citrix posed another issue. Its licensing model, which increasingly required a minimum seat count of 250, left many small-to-mid-size customers priced out of virtual desktop solutions altogether. Customers were facing rising costs and operational complexity with no clear path forward.

“We were reinventing the wheel for every customer, every week. It wasn’t sustainable.” — Dan Wheeler, Project Engineer, Think Solutions

Enter Nerdio: One platform, endless efficiency

After connecting with Nerdio, Think Solutions realized they could unify and standardize their M365 management offerings using Nerdio Manager for MSP.

The platform allowed them to:

• Manage Microsoft Intune, Entra ID, and endpoint security from a single, consistent interface.
• Apply uniform naming conventions and policies across all customer tenants.
• Use role-based access controls to limit technician permissions and reduce security risk.
• Eliminate the need to log into each tenant individually, keeping technicians within Nerdio’s secure, auditable platform.
• Transition customers off Citrix and onto Azure Virtual Desktop with automated provisioning, scaling, and cost optimization.

From weeks to clicks: The measurable impact

95% faster onboarding

Previously, onboarding a new customer meant building every policy from scratch. With Nerdio, Think Solutions can replicate a well-architected M365 management deployment in minutes, accelerating implementation timelines and boosting customer satisfaction.

“We’ve done it once, we’ve done it right. Now we just click a button.” — Dan Wheeler

Security you can trust

With role-based access, auditing, and centralized policy control, Nerdio has helped Think Solutions align with government frameworks like the Essential Eight and meet cyber insurance requirements.

“Before Nerdio, our technicians had broad admin access. Now, permissions are scoped, actions are tracked, and risk is significantly reduced.”

Seamless Citrix exit

What once looked like a months-long process is now a streamlined migration path. Think Solutions can now move smaller clients from Citrix to Azure Virtual Desktop in just one to two weeks—all while reducing licensing costs and improving user experience.

“For small businesses, Citrix isn’t viable anymore. With Nerdio and AVD, we can deliver a better experience, faster and more affordably.”

Efficiency meets IP

With Nerdio handling automation and consistency, Think Solutions has shifted from a time-based services model to one focused on delivering intellectual property and strategic value.

“Instead of constantly building from scratch, we now have the time to improve our solution. It’s less stressful for our team—and more valuable for our clients.”

What’s next: Building on a shared vision

Think Solutions sees Nerdio as a long-term strategic partner—one that shares its vision for simplicity, automation, and security. As Nerdio expands its M365 management capabilities, Dan is excited to continue innovating on top of the platform.

“So much of what Nerdio builds aligns with ideas we’ve had for years. They’re making Microsoft more manageable, and that’s a game-changer for partners like us.”