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Nerdio Manager for MSP Case Study: DigaCore

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Windows Virtual Desktop
February 12, 2021Articles

 CASE STUDY 

Learn how a Managed Service Provider in New Jersey drastically lowered their Azure compute and storage costs and increased their operational efficiency through rapid Windows Virtual Desktop deployments using Nerdio Manager for MSP. 

 

About DigaCore 

DigaCore Technology Consulting Company is a Managed Service Provider (MSP) in New Jersey that offers consulting services, cloud computing, and security solutions and delivers their proactive maintenance services through flat-rate IT support. Their market focus is small and medium-sized businesses in health care, financial services, and many other sectors. Clients count on them to have the tools and expertise to deliver, enabling them to pay attention to their business, not their technology. 

 

The Situation 

As the Chief Technology Officer at DigaCore, Nathan Berger had the technical ability and experience to handle Microsoft Azure infrastructure deployment and management. However, day-to-day management of that infrastructure was most often handled by others with varying job titles, levels of experience, and abilities. “Azure is great, but often too technical for day-to-day managers,” Mr. Berger said. 

The technical challenges of building a native Windows Virtual Desktop (WVD) environment at scale were the first task for the DigaCore team to tackle. However, even more complicated was the management and optimization of that WVD system and its use – at scale. 

“We knew we had to get into the WVD space. It was something our clients require from us and we want to give it to them,” said Mr. Berger.

When choosing a partner and product to help them deliver that kind of service to clients, DigaCore chose Nerdio Manager for MSP. 

 

Business Needs 

The selection process was careful and considered. As DigaCore surveyed the landscape for solutions that would meet the need for a robust yet accessible way to manage WVD environments, they discovered Nerdio. “After a lot of research, we ended up trialing several solutions, and Nerdio Manager for MSP came out as the clear winner,” Mr. Berger said. 

“When we used Nerdio, we found its functionality - such as visualization - made it perfect for managers with less technical skill.” 

For the whole DigaCore team, implementing Nerdio Manager for MSP brought time savings, ease of use, and visibility into client activities. Nerdio Manager for MSP made it possible to deliver information and accessibility to both their full internal team as well as clients. 

 

More Than the Right Tech 

The technical aspects of Nerdio Manager for MSP were on the mark, but what truly set Nerdio apart was the customer service. The Nerdio team delivered for DigaCore as they tested and rolled out the solution. 

“Whenever we had questions, the Nerdio team was extremely responsive. In working with them I have a trusted vendor who has my back,” said Mr. Berger.

As one of the first adopters of Nerdio Manager for MSP, DigaCore has noted two major benefits: flexibility and speed. “I have the ability to build exactly what the customer needs as opposed to ‘one-size-fits-all,’ and I’ve also been struck by just how fast Nerdio refreshes and gives visibility into exactly what’s going on with users,” Mr. Berger says. 

 

The Results

One specific example illustrates the difference Nerdio Manager for MSP makes in DigaCore’s product lineup. A client had five to ten users running on a remote desktop environment. DigaCore initially chose to have those users work within an on-premises data center rather than in Azure simply because it was more accessible for their technicians to manage. Then, the client experienced explosive growth that led them from ten users to several dozen within a few weeks. The strain of scaling up was significant. DigaCore met that challenge by migrating the client to Azure, using Nerdio Manager for MSP to make it efficient and successful.

“It’s a much faster and cleaner environment for the client, and Nerdio also makes it possible to scale up to meet any demands. It won’t matter if they have ten users or thousands,” said Mr. Berger.

Nerdio has brought ease-of-use, scalability and real partnership to the relationship with DigaCore. As an MSP, DigaCore’s most significant pain point was the complexity of Azure environments. They needed all their technical staff to be able to solve any client issues that might arise. “We didn’t want a senior technician to be the only one that we could call on. Nerdio gives the outstanding capability to our whole technical team. It’s so fast and easy,” said Mr. Berger, “Nerdio’s team helped us understand what would work best for our use case.” 


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