MDR Sterling Case Study

March 2nd, 2018
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WHEN MDR STERLING CAME TO US IN 2011 WITH A FRAGMENTED SYSTEM AND A SHADY IT TEAM, THEY HAD ALL THE MAKINGS OF A PERFECT STORM.

They were trying to run their business as usual, selling disposable paper and plastic products to restaurant chains and food service companies, but the constant problems they were facing each and every day made it almost impossible. Of course, these issues would slow down any normal company.

ABOUT THE CASE
Because all of MDR’s employees worked remotely all over the country, IT can make or break the whole operation. While we think that the flexibility of working remotely is awesome, it can quickly turn into an IT nightmare if there isn’t a strong system in place. So we swooped in after one phone call, Nerdio at the ready.

PROBLEM 1 – CENTRAL SYSTEM
Without a main office, remote connectivity to data, as well as communication through identical systems at every location becomes essential. But, the hosted system that MDR Sterling had to rely on every single day was outdated, which splintered their communication, caused rampant IT issues, and limited
productivity with constant crashing. Not cool.

THE SOLUTION 
The fix came with our cloud-based solution, Nerdio, of course. This transfer of data was one of our quickest ever: the process was done completely remotely and even happened overnight with no business interruptions. All MDR Sterling employees simply shut their computers, went to sleep, and everything was up and running the next day. And not only was this implementation streamlined and seamless, but it offered multiple other advantages. They saved money up front because management didn’t have to purchase new hardware and software. Money was also saved with the implementation of our VDI technology because they only paid for the software licenses they needed.

 

PROBLEM 2 – IT TEAM
The management at MDR Sterling was also (understandably) very unhappy with the support, price, and accessibility of their previous IT provider.And we don’t blame them. MDR didn’t even have full access to their OWN system, and let’s be honest — that’s kind of weird. But that wasn’t all. The system was also lax with software licensing issues, and email difficulties cropped up everywhere. That’s just rude, don’t you think?

THE SOLUTION 
Now that our Nerdio team serves MDR Sterling 24/7/365 as their complete IT provider, problems are solved before they even start. Not to mention management has full access to all of their own information (because, duh) and at the end of the day, everyone rests easy knowing that their surprise IT bills no longer exist – each month is simply a flat rate.

 

PROBLEM 3 – WORKING REMOTELY
One of the most unique things about MDR Sterling’s business is their remote employees. It’s a no brainer that the most important thing about working remotely
is communication, and without an easy to use main system to bring everyone together (along with a simple way to access it on the go) you might as well be trying to herd cats. Read: it’s just not going to happen.

THE SOLUTION 
With Nerdio, MDR Sterling has a combination of dedicated virtual desktops, smart monitors, and iPads, all souped up with ruthless firewalls. We also personally walked each remote employee through the set-up process, and we proactively followed up for several weeks just to ensure that onboarding was successful. Their employees also now have the latest versions of Microsoft® Office products, Adobe products, and QuickBooks. And every single email they send is now non-deleteable for up to ten years, which comes in handy. New terminals are also a breeze to add, saving MDR tons of time when setting up a new employee from hundreds of miles away.

It’s safe to say that this single service provider finally disposed (get it?) of all their IT issues, and stepped into a new era of productivity thanks to Nerdio. Having employees work remotely is the way of the future, and all of us at Adar were happy to be the supplier of the technology of the future to help them stay on track.

Download the full case study MDR Sterling Dermatology Case Study