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Nerdio’s 3 Commitments to the Channel in 2020

At Nerdio, our mission is to empower Managed Service Providers (MSPs) to build successful cloud practices in Microsoft Azure. We do this through amazing, best in class technology and the premier Azure content for MSPs across the world. The start of a new year is a time when many people make personal commitments around how they plan to excel in the new year.  Businesses shouldn’t be any different—they too should be introspective and think about what their commitments are to their partners and customers in the new year. We therefore want to share with you three commitments we are making to the MSP channel in 2020. 


  1. We will teach you how to build a cloud practice in Microsoft Azure.  At Nerdio, we wake up every day thinking about how we can help MSPs build successful cloud practices in Microsoft Azure. It permeates our culture, the way we design our products, the investments we make in the channel, and how every employee sets their schedule each day.  There is nothing we would not do to pass along the knowledge and experience we have working with thousands of partners and customers to bring them to the public cloud.   We do this every day both by creating a product that is second to none and through the development of amazing content on our Nerdio Academy. We know that as MSPs, you feel that Azure can be complicated and there is some amount of risk in moving from what you know to something brand new. We are here to make it easy for you and will walk down the path with you every step of the way. 
  2. We will double down on participating in MSP industry eventsIt was such an incredible pleasure meeting so many MSPs at industry events in 2019. Connectwise IT Nation Connect, Robin Robins, ASCII, Pax8 Mission Briefings, and many more. We loved talking with you and learning from you.  2020 is going to be not just more of the same but much more as we double down on the number of events, peer groups, and lunch and learns that we participate in and tell the Nerdio story. Wherever you go to learn about technology, you can expect to see Nerdio there and we look forward to meeting thousands more MSPs in 2020 at the best industry events on the planet. 
  3. We will continue to offer world-class technical support to our partners.  In this day and age, you simply cannot be an amazing SaaS company if you are not delivering world-class partner support. It is what separates the winners from the pretenders.  At Nerdio, we’ve built our business on providing amazing support and it is what differentiates us from others in the industry.  The number of MSPs who became partners of Nerdio in 2019 and told us they switched to us because of our amazing support are plentiful.

    When you have a customer to bring live, our Partner Solutions team is there on a Friday night to take you through the process when needed. When you email us a question or have something you are simply stuck on, we are there to simplify things for you. We are in it with you every day of the week and that will not change in 2020. It can’t because it is simply how we do business. 

At Nerdio, we are excited about what 2020 is going to bring to the channel. 2020 is going to be a breakthrough year of more MSPs moving their business to the cloud with Microsoft Azure and we couldn’t be more excited to partner with you on that journey.   


Multi-Cloud and On-Premises Deployment with Azure Stack HCI (Coming Soon)

Deploy Azure Virtual Desktop in Azure and extend the session host VM placement to on-premises and other cloud using Azure Stack HCI. Nerdio Manager automates deployment of session hosts, AVD agent installation, and full integration into the AVD deployment in Azure.

Create a brand new Azure Virtual Desktop environment or allow Nerdio Manager to discover an existing deployment, connecting to existing resources, and manage them.

Deploy Nerdio Manager from Azure Marketplace and configure a new AVD environment with an easy to follow, step-by-step configuration wizard. First group of users can access their AVD desktop in less than 2 hours.

Service providers, system integrators, and consultants can leverage Nerdio Manager’s scripted AVD deployment template. Create complete environments with desktop images, host pools, and auto-scaling in minutes.

Create and manage AVD environments that span Azure regions and subscriptions. Quickly link Vnets and resource groups and manage AVD deployments world-wide from unified portal.

Link multiple Azure tenants under the same Nerdio Manager instance and manage AVD deployments that span Azure AD tenants. User identities and session host VMs can run in separate tenants for maximum flexibilty and security.

Deploy and manage AVD environments that span across sovereign Azure Clouds. Cross-sovereign cloud support allows identity (e.g. users and groups) to be in one Azure Cloud, while session host VMs are in another Azure Cloud.

Management of workspaces, host pools, app groups, RemoteApps & custom RDP settings

Administer every aspect of AVD with Nerdio Manager including workspaces, host pools, application groups, RemoteApp publishing, RDP properties, session time limits, FSLogix, and much, much more. Every Azure service that AVD relies on can be managed with Nerdio Manager.

Deploy and manage AVD session host VMs. Hosts can be created manually or with auto-scaling, deleted on-demand or on a schedule, re-imaged to apply updates, run a scripted action, resized, put into or taken out of drain mode, and more.

Manage user sessions across the entire AVD environment, within a workspace, host pool or on a single host. Monitor session status, disconnect or log off the user, shadow or remote control to provide support, or send user an on-screen message.

End users have the ability to log into Nerdio Manager with their Azure AD credentials and manage their own session, restart their desktop VM, or start a session host if none are started in a host pool. (Ability to resize and re-image own desktop is coming soon.)

Create, link, and manage Azure Files shares including AD domain join. Synchronize Azure Files permissions with host pools, configure quotas, and enable SMB multi-channel. Manage file lock handles and configure Azure Files auto-scaling to increase quota as needed.

Create, link, and manage Azure NetApp Files accounts, capacity pools and volumes. Configure provisioned volume size, monitor usage, and use auto-scaling to automatically adjust volume and capacity pool size to accommodate the needed capacity and latency requirements.

FSLogix configuration can be complex and overwheling, but not with Nerdio Manager. Create one or more FSLogix profiles with all the needed options, point at one or more Azure Files, Azure NetApp Files, or server locations and select from VHDLocations, CloudCache and Azure Blob storage modes.

Multiple identity source profiles can be set up and used automatically on different host pools. Active Directory, Azure AD DS, and Native Azure AD are all supported. Choose the appropriate directory profile when adding a host pool and all VMs will automatically join this directory when being created.

Create a copy of a host pool with all of its settings: auto-scale config, app groups and RemoteApps, MSIX AppAttach, user/group assignments, VM deployment settings, etc. Save time by creating host pool “templates” that can be cloned to any Workspace, Azure region or subscription instead of starting from scratch.

Apply user session time limits at host pool level. Automatically log off disconnected sessions, limit the duration of idle sessions, control empty RemoteApp session behavior and more.

Assign Azure AD users to personal desktops to ensure the user will log into a pre-configured VM. Un-assign personal desktops from users who leave the organization and re-use these VMs for new users.

Pre-configure custom Azure tags for all Azure resources associated with each host pool. Tags can be used for charge-back and cost allocation by host pool.

When creating session hosts using NV-series VMs NVIDIA and AMD GPU drivers are automatically installed.

Move existing host pools from Fall 2019 (Classic) object model to Spring 2020 (ARM) object model. Choose to whether to move or copy user assignments. Existing session hosts are automatically migrated or new ones can be created in the ARM host pool.

Automatically enable and configure AVD integration with Azure monitor. Zero configuration required. Azure Monitor Insights for AVD can be used instead of or in conjunction with Sepago Monitor.

AVD personal desktops to Windows 365 Cloud PC migration (Coming Soon)

Migrate users from AVD personal desktops to Windows 365 Enterprise Cloud PCs using an existing image and user assignment. (Coming soon)


Cloud PC License Usage Optimization (Coming Soon)

Cloud PC device lifecycle management

Cloud PC user group assignment

Intune primary user management on Cloud PCs

Migrate AVD personal desktops to Cloud PCs (Coming Soon)

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